Refund & Exchange Policy




Purchasing lift tickets and packages online is a simple and convenient way to reduce the amount of time you spend preparing for your ski outing, and increasing the amount of time you spend on the slopes. It is the customer’s responsibility to correctly select the items they wish to purchase, to accurately enter required information, and to submit requested purchases within the designated period. If a customer needs to add items or services to an order, simply place a new order. Existing orders cannot have items or services added.

CHANGES OR CANCELLATIONS: An order may be changed or cancelled within 24 hours of submission. Refunds will not be issued after that time period. To make a change or cancellation request, please call 860-625-0954 option 8 during normal business hours.

Changes or cancellations requiring a refund will be handled in one of two ways. The customer should indicate their preference.

Refund Option #1: 100% of dollar value converted to a Mount Southington Gift Card and mailed to your credit card billing address.

Refund Option #2) Value of refund less $15.00 processing fee per transaction credited back to your credit card.

If no preference is indicated, the credit will be processed as a Mount Southington Gift Card, and mailed to the customer’s credit card billing address. Refunds, credits and gift card conversion can take up to 10 days to process.

Any checks returned for insufficient funds will be accessed a $35 fee.

  1. All season pass purchases are final, and not refundable. In the case of a medical situation, please contact our Customer Service Center Office to arrange for a medical deferment. Credit will be issued as stated below to be applied towards a season pass for the next season. A letter from a doctor is required for verification and the letter must be received at Mount Southington Area within 14 days of the incident that requires a medical release. A lapsed time pro-ration fee, minus a $25 handling fee will be refunded. The 10% State Admissions tax is not refunded after 90 days from the date of purchase.
        Before December 15th - 100% refund
        Before January 1st - 75% refund
        Before January 15th - 60% refund
        Before February 1st - 40% refund
        Before February 15th - 25% refund
        Before March 1st - 15% refund
        After March 1st - NO REFUND
     
  2. If you lose your Season Pass please notify our Customer Service Center immediately. A replacement/temporary season pass will be issued at the cost of $25. If anyone is caught using a lost Season Pass they will be charged with Theft of Services.
     
  3. If you have an accident or fall, it is your responsibility to wait until the Ski Patrol gets to the scene to assist you. Please make sure you give them your name and phone number. It is your responsibility to notify Ski Patrol of any injuries before you leave Mount Southington Ski Area.

Mount Southington makes every effort to provide great skiing and snowboarding conditions by investing in the latest snowmaking technology, but even the best technology needs sustained temperatures in the 20’s to make snow. Therefore, the number of days of operation will vary from season to season. Hours of operation for our spring schedule also vary due to minimal skier traffic and snow conditions..