Refund & Exchange Policy
Purchasing lift tickets and packages online is a simple and
convenient way to reduce the amount of time you spend preparing for your ski
outing, and increasing the amount of time you spend on the slopes. It is the
customer’s responsibility to correctly select the items they wish to purchase,
to accurately enter required information, and to submit requested purchases
within the designated period. If a customer needs to add items or services to an
order, simply place a new order. Existing orders cannot have items or services
CHANGES OR CANCELLATIONS: An order may be changed or cancelled
within 24 hours of submission. Refunds will not be issued after that time
period. To make a change or cancellation request, please call 860-625-0954
option 8 during normal business hours.
Changes or cancellations requiring a refund will be handled in one of two ways.
The customer should indicate their preference.
Refund Option #1: 100% of dollar value converted to a Mount Southington Gift Card
and mailed to your credit card billing address.
Refund Option #2) Value of refund less $15.00 processing fee per transaction
credited back to your credit card.
If no preference is indicated, the credit will be processed as a Mount
Southington Gift Card, and mailed to the customer’s credit card billing address.
Refunds, credits and gift card conversion can take up to 10 days to process.
Any checks returned for insufficient funds will be accessed a $35 fee.
- All season pass purchases are final, and not refundable. In the
case of a medical situation, please contact our Customer Service Center Office
to arrange for a medical deferment. Credit will be issued as stated below to be
applied towards a season pass for the next season. A letter from a doctor is
required for verification and the letter must be received at Mount Southington
Area within 14 days of the incident that requires a medical release. A lapsed
time pro-ration fee, minus a $25 handling fee will be refunded. The 10% State
Admissions tax is not refunded after 90 days from the date of purchase.
Before December 15th - 100% refund
Before January 1st - 75% refund
Before January 15th - 60% refund
Before February 1st - 40% refund
Before February 15th - 25% refund
Before March 1st - 15% refund
After March 1st - NO REFUND
- If you lose your Season Pass please notify our Customer Service Center
immediately. A replacement/temporary season pass will be issued at the cost of
$25. If anyone is caught using a lost Season Pass they will be charged with
Theft of Services.
- If you have an accident or fall, it is your responsibility to wait until the Ski
Patrol gets to the scene to assist you. Please make sure you give them your name
and phone number. It is your responsibility to notify Ski Patrol of any injuries
before you leave Mount Southington Ski Area.
Mount Southington makes every effort to provide great skiing and snowboarding
conditions by investing in the latest snowmaking technology, but even the best
technology needs sustained temperatures in the 20’s to make snow. Therefore, the
number of days of operation will vary from season to season. Hours of operation
for our spring schedule also vary due to minimal skier traffic and snow